Complaints
Complaints Procedure
Aziz Sinclair Solicitors
π 393 Green Street, London, E13 9AU
(Opposite Upton Park Station)
π§ info@azizsinclairsolicitors.co.uk
π βͺ+44 20 3161 6856β¬
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At Aziz Sinclair Solicitors, we are committed to delivering the highest standard of legal services. However, if something goes wrong, we want to know so we can put it right and learn from it. This page outlines our complaint handling process.
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1. How to Make a Complaint
If you are dissatisfied with the service or advice you have received, please contact us as soon as possible. You can raise your complaint:
β’ By email: info@azizsinclairsolicitors.co.uk
β’ By phone: βͺ+44 20 3161 6856β¬
β’ In writing or in person at:
393 Green Street, London, E13 9AU, United Kingdom
Please provide:
β’ Your full name and contact details
β’ The name of the person handling your case
β’ Details of your complaint
β’ How you would like us to resolve it
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2. What Happens Next
β’ Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
β’ Investigation: Your complaint will be investigated by Abdul Aziz Khan, Director and Solicitor of the firm, or a senior member not previously involved in your matter.
β’ Response: We aim to provide a full written response within 21 working days. If more time is needed, we will inform you of the reason and expected timescale.
β’ Resolution: We will explain our findings, decision, and any proposed resolution. Where appropriate, we will offer an apology or corrective action.
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3. If You Are Still Unhappy
If you are not satisfied with our final response, or if we have not resolved your complaint within 8 weeks, you may refer it to the Legal Ombudsman.
Legal Ombudsman Contact Details:
π 0300 555 0333
π§ enquiries@legalombudsman.org.uk
π www.legalombudsman.org.uk
π¬ PO Box 6167, Slough, SL1 0EH
Time limits:
β’ Within one year of the problem occurring, or
β’ Within six months of receiving our final response
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4. Complaints About Misconduct
If your complaint relates to serious misconduct or breach of professional standards (e.g. dishonesty or discrimination), you can report it directly to the Solicitors Regulation Authority (SRA).
SRA Contact Details:
π www.sra.org.uk/consumers/problems/report-solicitor
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5. Keeping You Informed
We treat all complaints seriously and confidentially. We will keep you updated throughout the process and aim to resolve matters professionally, fairly, and as quickly as possible